Frequently Asked Questions
Everything you need to know about bringing nature into your home.
What materials are used in So At Nature products?
We prioritize sustainability by using 100% organic cotton, reclaimed wood, and biodegradable ceramics to ensure every piece is as kind to the planet as it is to your home.
How long does shipping take for home decor items?
Standard shipping typically takes 5-7 business days. For larger furniture pieces, please allow 10-14 business days for specialized white-glove delivery.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that custom-made or personalized home goods are final sale.
Do you ship internationally?
Yes, we currently ship to over 20 countries. International shipping rates and delivery times vary by location and are calculated at checkout.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery in real-time.
Are your textiles machine washable?
Most of our linens and cushion covers are machine washable on a gentle cycle. We recommend air drying to maintain the integrity of the natural fibers.